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Open Source as a Business Strategy: Alliances, Marketing and Development in an Open World

Presented By: SDForum, Marketing SIG
Moderated by: John Soper, New Paradigms Marketing Group

Panelists:
  
Bernard Golden, Chief Executive Officer, Navica, and author of Succeeding with Open Source
   John Bara, VP Marketing of XenSorce
  
Bill Soward, President and CEO of Adaptive Planning

(More infomation:
http://www.sdforum.org/index.cfm?fuseaction=Calendar.eventDetail&eventID=12920)

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Transcript - Highlights

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Three Business Cases:

  • Leveraging OSS in Business Strategy
  • Working with OSS Model and Community
  • OSS and Alliances

Ed Buckingham ( SDForum ):

So with that, I would like to take a moment to introduce John Soper who is going to moderate the meeting tonight.

I met John about 10 years ago. He and I have worked together off and on many years back. When we started talking about this, we were figuring out how to make something around the whole Open Source fit the marketing scene. John started an organization called New Paradigms Marketing where alliance management and Open Source are two of the things that he does, as well as what you would call general marketing, business strategy, contract negotiations, alliance development and management.

So, with that, why don't I turn the meeting over to John? John will moderate and we'll have a panel discussion and then, Q&A at the end.

Thank you.

John Soper (Moderator, New Paradigms):

 

.... I've been to a lot of panels where we talk about Open Source and for all generic terms, so we'll get a little more focused on the business strategies tonight.....

....So, the way I'd like to approach this tonight is to drilldown on three business case study areas – one being marketing and the Open Source model, how businesses are utilizing that to leverage their marketing efforts. Second, Open Source software – that model and how it interplays with the community-development model. There are a number of ways that can be done – pluses and minuses of different ones, so we'll hear some good perspectives on that. The third area I would like to drilldown on is how Open Source companies play in third-party alliances – anywhere from joint marketing to OEMs to acquisitions such as… Many of you have probably read about the Citrix acquisition of XenSource which we will certainly… We're going to hold that until last. How do you make half-a-billion dollars on an acquisition from an Open Source company? We're going to hear a lot about that in the end, I hope.

So, those are the kinds of things we'd like to drilldown on, but since this is truly somewhat new differently for different people, I'd like to get us all on the same page and Bernard has kindly offered to give us a bit of an overview of where Open Source is today, what some of the challenges are and what some of the leverage points are.....

A Primer – Why OSS:

  • Collaborative Development – The New Way
  • Old Model Exhausted
  • Less Expensive
  • Margin Retention
  • No Lock-In
  • Customization
  • Distribution
  • Transparency
  • Works Best for Infrastructure Products, Less for Vertical Apps

Bernard Golden (Navica):

 

....What is Open Source software?

.... it's really a conglomeration of a number of things and these are kinds of things that I've drawn out.

One is it's a collaborative development, I think. It's a way for people to work together to develop products and those can be individuals or they can also be companies collaborating. We'll be talking about both of our case studies and frequently XenSource, we'll be talking about how that's interesting, how competitors can work together to create a product that they both take advantage of for their own competitive pursuits – the benefits of that and also, the challenges. But, it is a way for people to work together in contrast to the old way that things were done which is basically, you hired a lot of smart people, you put them in an office at Palo Alto and they build something on their own. This is much more of a worldwide phenomena than anybody can attribute to.

From a perspective of a lot of software companies, it's an inexpensive way to achieve distribution. You put it out there and anybody can download it. We can use it again. You don't have to go tell them about it. You don't have to convince them of it. They find their way to it. They pull it down. They start using it. So, instead of having to go out one-by-one and finding people to use your product, you can really let the Internet distribute the product for you. You can let people start talking about it, so it's a great way to achieve distribution at a lower price.

It is of course, a threat to proprietary software companies although many of them still will say, "Oh no, we don't really see software and outsource to our competitor," or "It's used by small companies," blah-blah-blah. It's a competitive threat and I think that that's becoming more and more clear as time goes on.

It is, of course, a large investment.. Open Source is driven by the licenses that carry it and we obviously talk about that in a couple of slides, but essentially, what makes Open Source Open Source is the license that the software carries.

In contrast to crucial proprietary licenses that are typically custom-done most for every deal where it's kind of, we're going to give you this much usage, this many machines, this many users. Open Source licenses are more or less potential software and say, it's a standard license – these are the conditions you can use it under. The licenses really discipline the way the software can be used.

In particular, Open Source licenses give you a lot more freedom because it's irrespective of the user, you can use it pretty much any way you want to use it. You can go ahead and add as many machines as you want. You can even modify the product because the source code is included and that's a factor of all these Open Source licenses. I'll talk about this a little bit more in terms of the business implications for a vendor. ....

.... a large analyst firm described Open Source as being the biggest change to the software industry in 25 years, so it's a huge, huge sea change.

....So, why are companies turning to Open Source? Well, from the vendor perspective, there's the exhaustion of the enterprise business model. It used to be you put those smart people in Palo Alto, they build a product, you get it to 1.0, you need to hire a big, expensive direct-sales force to go bang down doors to get you customers. What's really happened over the last eight to ten years is that model's become exhausted. The buyers stopped buying that way ....

For existing companies on that model like your Oracle or whatever, it's still a pretty good deal, but in terms of a start-up, it's very difficult to try and afford that. So, we need to find something different as a vendor – Open Source.

A lot of reasons that companies look to it is tied to market- and competitive advantages. If you don't have to build something, write it yourself and pay the expense of getting it developed, but you can leverage Open Source that's already out there, you can bring your own product to market a lot more quickly and also you can keep more margin than you would have had in the past. So in the past, if you had to license a component…

I'll just use one of these as an example. If you needed an application server and you bought BEA, you'd be giving up some of your margin to BEA. Given that the market's got tougher, people started saying, "I don't want to give up that much margin," and so they turned to Open Source components as a way of saying, "I can use software, but not have to give up margin – that makes it better for me."

Really, to reiterate the point that I was talking about in the last slide – the ability to achieve distribution and adoption with different time-cost constraints. I mean, you can reach people with your product that you never would have been able to reach before. You can get to them much earlier than you would have been able to before. You can get different geographies that maybe you wouldn't have gotten to for three or five years....

For the perspective of users which is the flipside, why are they interested in Open Source? Why are they willing to use Open Source? Why are they interested in Open Source companies? First and foremost, probably cost. Essentially, it costs a lot less to be going with Open Source. There isn't a big license fee upfront and that's very, very attractive.

It's also because of the lack of lock-in and there's not a of bit coercion – in other words, you've got to give me a lot of money to get access to the bits and the products. Once you've done that, you're locked to me because I'm the company you can get that product, updates and support from. Open Source was not ready for model. The products that are out there – you don't have to pay for that. You can either come to the company for support or not, if you don't want to and if the company doesn't do a good job, you're not locked-in...

Opportunity for customization – I was talking to a pharmaceutical company. This was just a little bird, a bioinformatics company and any real challenge in that, they're big companies, but bioinformatics isn't that large a market and so, the vendors who sell software into that market typically don't have great products because they don't make enough to really invest enough to keep it up to date – put in new functionality. So, they're very frustrated as users.

So, they came to me and said, "What we'd like to do here is put together a consortium of bioinformatics-using companies to build our own products because we feel that we can take Open Source components, customize them and get a better solution for us." So, the opportunity to take that source code and do something with it – very attractive.

Then, the collaboration of the community – Open Source is sort of, inherently associated with the community. The other people are using it and many people were developing it. It's a fountain of wisdom. It's a great way to get information. It's a great way to co-develop and as an end-user, the ability to turn to other people and say, "Gosh, I'm running into this problem with this product," and have them say, "Oh, I had that problem, too – here's how you can solve it," is just a great resource.....

So, this is what's driving people to begin looking to Open Source.

.... Well, one of the things you have to do is ensure that Open Source you use is managed properly and this is true whether you're creating an Open Source product from scratch that you're delivering like a XenSource or an Adaptive Planning, or if you're incorporating Open Source components within your own product. You have to be very certain about the licensing you're using....

It's also important because there's a movement around Open Source and you want to rely on the goodwill of that movement. If you're seen as not complying with the licenses, you're going to have problems with your business strategy trying to appeal to those folks....

You can use Open Source to get great distribution, to piggyback on it, but if you're not aligned with the license, you're always going to be at cross-purposes and have a really difficult time with your business strategy....

You have to make sure that your business model aligns with Open Source realities, but first and foremost, can you build a community? That is absolutely fundamentally crucial to Open Source products being successful. Can you build a pool of people who are using it, involved with it, willing to interact with you, willing to contribute to it and willing to work with other members of the community?

Are you really being transparent? This is a real challenge for many, many companies, particularly companies that say, "I'm now proprietary – I want to go Open Source."

First and foremost, your code's transparent ....

But, beyond just the code itself which is clear from the license, there's an expectation that you're going to be more open about things like your product plans. You're going to need more room to engage with people about product plans....

Then finally, your product has to make sense as Open Source. In other words, it has to be something that people want to adopt, download, use, experiment with and contribute, and there are certain products that we can thumb-sense that way and certain ones that don't.

An area that Open Source hasn't done a lot in yet is vertical applications. Those don't seem to have really caught fire....

Why OSS for AP:

  • Smaller Capital Requirement
  • Speed of Development
  • "Deploy-Before-You-Buy"
  • Reduced S&M
  • Combined with SaaS Model

John Soper (Moderator, New Paradigms):

Thank you very much, Bernard. That's very useful and we will now start to put flesh this out.

First, I want to give John and Bill a chance to get just a little bit of overview on the companies so we understand them, and how Open Source makes sense with them, so that we can put some context.

Bill Soward (Adaptive Planning):

Let me just give a quick overview of Adaptive Planning. We are in business performance management category that in this context, especially with planning, financial reporting – towards operational metrics ....

So, we target companies with 100 employees up to 2,000 employees is our focus....

Our challenge is business – was how to build business quickly that has thousands of customers generating tens of millions of dollars and do that in a very capital-efficient way.

Salesforce raised $65 million or something at the bubble, NetSuite another famous software as a service company got over $100 million.

We didn't have access to all that cash, so our challenge was how to get big fast and not spend a lot of money getting from here to there or a lot of time.

So, as we looked at it, part one – we need an on-premise solution. Part two – if you're going to introduce an on-premise solution in 2006, what is the absolutely fastest way to do that? There's no question that leveraging Open Source made a heck of a lot of sense.

So, we introduced a downloadable version of our product in August of last year at Linux World in San Francisco and so, we've been out for a little bit over a year. We have over 50,000 downloads in over 80 countries around the world that are taking advantage of our free downloaded express edition product. So, that's now starting to convert into meaningful business for us and it's a meaningful part of our revenue stream now today.

So, our business model is Software as a Service. We believe that the next version of Software as a Service, not the conventional wisdom today perhaps, but where it's going is that as a subscription-based offering – offering that includes software, software enhancements, bug-fixes with all the maintenance and support. In our definition, that is a great business model. It does not require the server to be living in our datacenter that it can live behind the customer's firewall. We can provide our subscription-based servers remotely and connect to technology that's sitting behind the firewall. In fact, the future is, the truth is somewhere in between. Something in the cloud – it's something behind the firewall.

For us then, having an on-premise version of our product, it's also subscription-based. It makes perfect sense. It's very consistent to where our strategy goes.

Ultimately, the core of success for our Software as a Service companies is a very extensive, try-before-you-buy program. For most Software as a Service companies, try-before-you-buy means the 30-day trial. In our case, we've decided to dramatically expand the definition of try-before-you-buy and really, in the Open Source world, it's deploy-before-you-buy.....

So, the model that's emerging we think, is extensive try-before-you-buy when you're dealing with the mid-market. The dollar size of the transactions is not very high, so you have to figure out a way to close customers in, in a much lower cost of sales and marketing.

The challenge for most software companies here in the audience is how do you reduce sales marketing expense because that's the humongous number that doesn't want to ever go down.

So what we're doing is, we're reengineering the front-end of the sales funnel, trying to offload as much of the discovery and evaluation process onto the customer, and let them do it through a self-service strategy, let them try it, let them work it through, let them see value and then, let them come in and talk to our more expensive sales people on the phone where we decide to close them.

So, the advantage of our model which is a hybrid model Software as a Service as the business model – two choices of deployment; on-premise; on-demand; customer decides; same price for both; extensive try-before-you-buy; let the customers evaluate the product, see the advantages of it; and then, hopefully compress the amount of time that you have expensive sales people talking to them. Then, close them in that way.

Through that whole process, the only thing I'd say is that Software as a Service – the heart of that is subscription-based which means that in our case, customers buy on a perceived basis 12 months in advance. Every year, they'd renew.

So, when you're in a renewal business, it's all about getting the renewal. .... So, transparency comes in terms of try-before-you-buy. Transparency is here's all of our pricing. Transparency is here's our source code – it's available and you can go look at it yourself. It's all out there, so really, what you're trying to do is match the customer's expectations with your ability to deliver.

Through that process, and having a great sales and support team behind the scenes, you're able to have higher renewal rates.

Our company has well over 90% renewal rates today .....

Do you have a question?

OSS and XenSource:

  • Throw Old Business Models Away
  • Risky to Use OSS in New Segment
  • OSS as a Vehicle
  • OSS and Fast Growth
  • OSS Chaotic
  • Protect Your Trademarks
  • Importance of PR
     

John Soper (Moderator, New Paradigms):

.... let me get John to give up a brief introduction of XenSource here..

John Bara (XenSource)

....I'm John Bara from XenSource here at Palo Alto. We're the other virtualization company in Palo Alto.

It's very interesting what both Bernard and Bill said today.

So, I think I'm going to start my remarks for those of you that are new to Open Source or evaluating converting to an Open Source model who maybe, have done marketing here in the valley for 5, 10, 15, 20, 50 years – whatever it is.

Everything you just heard Bernard and Bill describe is pretty revolutionary. You might not see it as there yet, but let me just contrast what I was doing three years ago here in the valley.

I was SVP of Marketing at a company called Interwoven which was a $250 million enterprise software company. We had 200 sales people and a lot of system engineers. We had 50 inside sales people. I had 75 marketing people on my team. We spent most of our time buying lists, cold calling, doing campaigns, doing live events and seminars, targeting IT execs. Our average selling price was…I don't know…$250,000. Our